Shipping policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after your order confirmation email has been sent. You will receive another notification once your order has been shipped.

During periods of high order volume or holidays, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on the destination and the selected shipping method. Any applicable shipping charges will be displayed before you complete your purchase.

Delivery Times

Estimated delivery times are:

Romania: 1-5 business days
European Union: 3-10 business days
International: 7-21 business days

Please note that delivery times are estimates and may vary depending on the destination, customs processing, weather conditions, or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (if tracking is available).

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Delayed or Lost Shipments

While we work with reliable shipping partners, we are not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our control.

If your order appears to be lost or significantly delayed, please contact us and we will do our best to assist you.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before your order is shipped.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the package and the damaged item(s). We will review the issue and work toward an appropriate resolution.