Refund policy

We want your experience with Atelier Recharis to be simple and worry-free. Please read the information below before requesting a return.

1. Return Eligibility

You have 14 calendar days from the date you receive your order to request a return, in accordance with Romanian Government Emergency Ordinance No. 34/2014 on distance contracts.

You may choose one of the following options:

  • A full refund
  • An exchange for another product
  • A store credit voucher for a future purchase

2. Non-Returnable Products

For hygiene and safety reasons, we cannot accept returns of:

  • Products that have been opened, tested, or used.
  • Products with damaged packaging or missing labels.
  • Unsealed cosmetic products, in accordance with Article 16(e) of EU Directive 2011/83/EU.

Products with manufacturing defects or faults not caused by the customer may always be returned.

3. Return Shipping Costs

The customer is responsible for the shipping costs associated with returning an item or receiving a replacement product.

4. How to Return an Item

Step 1 – Contact us

Email us or call +40 726 553 995 to notify us of your return request or if you have any questions.

Step 2 – Prepare your parcel

Please package the product securely to prevent damage during transit.

Step 3 – Ship your return

You may:

  • Send the parcel using any courier service to the return address we provide (cash-on-delivery shipments and Romanian Post are not accepted), or
  • Use Sameday App and send it to easybox Titan 8, Intr. Titan No. 8, using the phone number +40 726 553 995, if you live in Romania.

5. Processing Times

  • Refunds: Processed within 14 days of receiving and inspecting the returned item. Refunds are issued via bank transfer.
  • Exchanges: Replacement products are shipped as soon as the return has been processed.
  • Store Credit: Issued within 5 business days and can be used toward a future order.

If the returned item does not meet the conditions outlined in this policy, we reserve the right to refuse the return. In such cases, the customer will be responsible for the shipping costs for both the return and the shipment back to the customer.